Frequently Asked Questions (FAQ) 

1. How does the local food delivery work? 
   Our site allows you to browse through a variety products imported from the UK. Once you select the items you want to order and proceed to checkout, our platform sends the order details to our local shop. The shop prepares your order and deliver it to your specified location.

2. What areas do you deliver to?
   We strive to cover as many areas as possible within our service range. At present, we deliver to within 20 km of our shop in Jomtiem, this will cover Pattaya, Dark side, and Jomtien. If your location is not listed, please contact our customer support to inquire about availability.

3. Where is your shop?
   Our main shop is 
   Jomtien Lane’s Expat Foods
   458/14 beach road, Pattaya City, Chon Buri 20150
   Or view us on map

4. How can I place an order?
   To place an order, simply visit our website or mobile app (coming soon).  Select the items you want and add them to your cart. Proceed to checkout, provide your delivery address, and complete the payment. Your order will be on its way!

5. Can I schedule a delivery for a specific time?
   Yes, you can schedule a delivery for a specific time during the ordering process. 

6. What payment methods do you accept?
   We accept various payment methods, including credit/debit cards, crypto, and online payment platforms. The available payment options will be displayed during the checkout process.

7. Is there a minimum order requirement?
   The minimum order requirement may vary depending on your location.

8. Can I make changes to my order after it has been placed?
   Unfortunately, once an order has been placed and confirmed, you cannot make changes to it through the website or app. However, you can contact our customer support team to inquire about any possible modifications or cancellations. Please note that changes may not always be possible, especially if the order is already out for delivery.

9. What should I do if there's an issue with my order?
   If you encounter any issues with your order, such as missing items, wrong items, or delivery delays, please contact our customer support immediately. We will investigate the matter and work towards resolving it to your satisfaction.

10. Do you offer refunds or compensation for unsatisfactory experiences?
    We strive to provide the best possible service, but if you have an unsatisfactory experience, please reach out to our customer support with the details. Depending on the circumstances, we may offer a refund, compensation, or credits towards your next order. Our goal is to ensure you have a positive experience using our platform.

11. Are there any additional fees for delivery?
    Delivery fees may apply depending on the your location. The delivery fee, if applicable, will be displayed during the checkout process before you confirm your order.

 Terms and Conditions (COD - Cash on Delivery)

1. Order Placement: a. Customers can place their orders through our website, mobile application. b. Orders are subject to availability of the items and delivery slots.

2. Cash on Delivery: a. Our shop accepts cash as the mode of payment for COD orders. b. Payment should be made in the local currency at the time of delivery. c. Our delivery personnel will not accept checks, credit cards, or any other form of non-cash payment.

3. Order Confirmation: a. Upon placing an order, customers will receive an order confirmation via email or SMS, which will include the details of the order, delivery address, and contact information. b. It is the responsibility of the customer to ensure the accuracy of the provided contact information and delivery address.

4. Delivery: a. We aim to deliver orders within the estimated time frame communicated during the order placement process. However, delivery times may vary due to unforeseen circumstances or high demand. b. Our delivery personnel will make reasonable efforts to contact the customer before the delivery to confirm availability and ensure a smooth delivery process. c. In case the customer is unavailable at the provided delivery address, our delivery personnel may attempt to contact the customer using the provided contact information. If the customer cannot be reached or fails to receive the order, the customer may be charged a redelivery fee or the order may be canceled at our discretion.

5. Product Quality and Returns: a. We strive to provide high-quality products and ensure their freshness and quality at the time of delivery. b. If the customer receives a damaged, expired, or incorrect product, they should notify our customer support team immediately. c. Returns or refunds will be handled on a case-by-case basis, depending on the nature of the issue. We may require photographic evidence or the return of the product in question for assessment.

6. Order Cancellation: a. Customers can cancel their orders before the delivery process begins by contacting our customer support team. b. Once the delivery process has started, cancellation requests may not be entertained.

7. Changes to the Terms and Conditions: a. Our food shop reserves the right to modify or update these COD terms and conditions at any time without prior notice. b. Customers are advised to review the terms and conditions periodically for any changes or updates.

8. Legal Compliance: a. By placing a COD order, customers agree to comply with all applicable laws and regulations. b. Our food shop reserves the right to refuse service, cancel orders, or take appropriate legal action against any customer found engaging in fraudulent or illegal activities.