Delivery Policy

Thank you for choosing our local delivery food website.

We strive to provide you with a seamless and efficient delivery experience. To ensure clarity and transparency, we have outlined our delivery policy below, including our time slot system.

  1. Ordering and Delivery:
    a. Placing an Order: Customers can place orders through our website. Select your desired items from the menu and proceed to the checkout page.
    b. Delivery Area: We specify the areas we cover for delivery. Customers must provide a valid address within the designated delivery area.
    c. Delivery Times: Our delivery service operates during specific hours of the day, and we offer time slots for customers to choose from.
    d. Confirmation: Once your order is confirmed, you will receive an order confirmation with the details of your purchase and the selected delivery time slot.

  2. Time Slot System:
    a. Availability: We provide a range of time slots throughout the day, subject to availability. These time slots are predetermined based on our delivery capacity and demand.
    b. Selection: During the checkout process, customers can select their preferred delivery time slot from the available options. Time slots are allocated on a first-come, first-served basis.
    c. Flexibility: We understand that sometimes plans change. If you need to modify your delivery time slot, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on availability.

  3. Delivery Process:
    a. Dispatch and Tracking: Once your order is prepared, our delivery personnel will be dispatched to your location within the chosen time slot. You can track the progress of your delivery through our website or app, if available.
    b. Contactless Delivery: Our delivery personnel will practice contactless delivery as much as possible. They will follow any specific instructions you provide for the delivery location, such as leaving the order at the doorstep or with a doorman.
    c. Delivery Confirmation: Upon successful delivery, you will receive a delivery confirmation notification. If you have any issues with your order, please contact our customer support within a reasonable timeframe.

  4. Delays and Exceptions:
    a. Unforeseen Circumstances: While we strive to meet the delivery time slot, there may be instances when delays occur due to unforeseen circumstances such as traffic, weather conditions, or high order volumes. We will make every effort to communicate any delays in advance.
    b. Force Majeure: In rare cases of extreme events or situations beyond our control, such as natural disasters or government-imposed restrictions, delivery operations may be affected or temporarily suspended. We will communicate any such disruptions and work towards finding suitable alternatives or solutions.

  5. Refunds and Cancellations:
    a. Cancellations: If you need to cancel your order, please refer to our cancellation policy, which outlines the conditions and timeframe for cancellations.
    b. Refunds: For any refunds related to delivery, please refer to our refund policy, which outlines the eligible circumstances and the process for initiating a refund.

Please note that this delivery policy is subject to change at our discretion. We encourage you to review it periodically for any updates. If you have any further questions or require assistance, please contact our customer support, who will be happy to assist you.