Frequently asked questions

Browse a wide range of products imported from the UK, add what you want and go to checkout. Your order goes to our local shop, which prepares it and delivers it to your address.

We deliver across Thailand in four zones: Central, North-East, North and South. Choose your zone at checkout and the delivery price is added to your order.

Lane's Expat Stores, 101 Moo 13, Phatthanakan Road, Nong Prue, Bang Lamung, Chon Buri 20150. You can also see the map and opening hours on our Visit us page.

Choose your items, add them to your basket and go to checkout. Give your delivery address and place your order, then pay by bank transfer and email us your payment slip.

Yes, you can choose a delivery day and time during the ordering process.

Orders are paid by bank transfer. After you place your order we show you our bank details and your order reference. Send your payment slip by email and we ship your order as soon as we receive it.

The minimum order may vary depending on your location.

Once an order is placed and confirmed it cannot be changed through the website. Contact us and we will see what is possible, though changes may not be possible once an order is out for delivery.

If something is missing, wrong or late, contact us straight away. We will look into it and work to put it right.

If your experience was not what it should be, tell us what happened. Depending on the circumstances we may offer a refund, compensation or credit towards your next order. See our refunds and returns details.

Delivery is a set price by region: ฿250 for Central Thailand and the North-East, ฿300 for the North and ฿400 for the South. You choose your zone at checkout and the cost is shown before you place your order.