Delivery and returns

Delivery policy

We aim to give you a smooth, efficient delivery. Here is how it works, including how delivery time slots are handled.

Placing an order

• Minimum order: 1,000 THB. We only accept orders of 1,000 THB or more (items only, before delivery). Delivery is added on top.
• Choose your items, then go to checkout and give a valid address inside our delivery area.
• If your address is outside the area, contact us and we will tell you what is possible.
• Once your order is confirmed you will receive the details and your chosen delivery slot.

Time slots

• Slots depend on our delivery capacity and demand, and are given first come, first served.
• If your plans change, contact us as early as you can and we will do our best to move your slot.

On the day

• Your order is prepared and our driver is sent to you within the slot you chose.
• You will get a confirmation once it has been delivered. If anything is wrong, contact us within a reasonable time.

Delays

Traffic, weather or a busy day can occasionally cause delays, and we will tell you in advance where we can. Events outside our control, such as natural disasters or government restrictions, may pause deliveries. We will keep you informed and find an alternative where possible.

Delivery zones and prices

Delivery is a set price based on the region you are in. Pick your zone at checkout and the cost is added to your total.

Shipping

All orders are subject to product availability.

• If an item is unavailable we will send the part of your order that is available, then the rest when it is back in stock.
• Shipping costs are based on the weight of your items and your location.
• You choose the date and time of delivery when you order. Actual timing can vary with the carrier, delivery location, method of delivery and the size of your order.
• Your order may arrive in separate shipments.

Additional taxes and charges

• Extra shipping charges may apply depending on your location and the size of your order. Any delivery fee is shown at checkout before you confirm.
• You are responsible for taxes that apply to the delivery of your order, including sales tax, VAT, customs duties and excise duties.
• If an item arrives damaged, contact us within 5 days of receiving your order.

Refunds and returns

If you are not 100% satisfied you can return your order for a full refund or exchange it for something else. Items must be in the condition you received them, in the original packaging.

How to ask

Email info@jomtien-expat-foods.com or call 080 049 2475 with your order number and the reason for your request. This speeds things up.

Cancellations

• You can ask to cancel on the same day the order was placed. If it has already shipped or been delivered we cannot approve a cancellation.
• Orders paid by cheque or money order are cancelled if payment is not received within 30 days.

Costs and refund times

• Shipping costs are not refundable, unless the problem was our error.
• Approved refunds are paid back by bank transfer to the account you paid from.

Some products have special return conditions, set out with the product. In any conflict, this refund policy takes priority. Requests are accepted for up to 30 days from the order date, and we may extend this in special cases.